Knowledge Base/Safari Montage/Technical Support Articles

Green screen when viewing Safari Montage videos

Jeff Randall
posted this on December 06, 2011 09:48

This is typically due to upgrading from an older version of QuickTime and some older settings remained behind.  Here is the process to fix the problem.

  1. Play a Safari Montage video.
  2. Click anywhere on the area where the area is green and press F9
  3. Uncheck "Directshow"
  4. Close the browser and reopen